Frequently Asked Questions
Using Text Message Banking
Will I be charged for Text Message Banking?
The Text Message Banking service is free. However, standard text messaging fees from your wireless carrier may apply. Please check with your mobile phone carrier if you aren't sure what fees apply when you send and receive text messages.
How secure is Text Message Banking?
Account information is available only from the phone you enable. Text messages do not contain account numbers and you will never be asked to send confidential information, including account numbers and passwords, via text.
Which wireless carriers do you support?
Our Text Message Banking service works on all major mobile providers in the U.S. including:
Alltel, AT&T, Nextel, Sprint, T-Mobile, US Cellular, Verizon Wireless, and Virgin Mobile
Is there any password needed for Text Message Banking?
You don't need a password to access your account information via text message, but you do have to activate the mobile phone you will use on Bangor Online. Only that phone will be authorized to receive Text Banking information for your account.
How do I enroll for Text Message Banking?
First, make sure your mobile phone is able to send and receive text messages. If you are unsure if you have this service, please contact your wireless carrier. Next, log into the full Bangor Online website from a computer. Under My Settings, click on Alerts & Notifications, and follow the instructions to enable your mobile device.
Where do I find my activation code?
During setup we will send you a text message with your activation code. You should receive a text message with your activation code within a few minutes.
I still have not received my code, what do I do?
It can take several minutes to receive your code, however you can click the Send it again link to try again. If you still do not receive the code, be sure you entered the correct mobile number during setup.
How do I deactivate the Text Message Banking service?
Text "stop" to 454545 on your activated cell phone, or you can return to the Alerts & Notifications page and click Change or add number. Then click on the grey 'x' next to the cell phone number you wish you delete. You can reactivate at any time.
Can I change my number?
Yes. In Bangor Online, you first need to deactivate your cell phone and then add your new cell phone number.
Can I activate more then one mobile phone?
Yes. On the Alerts & Notifications page, click Change or add number. Upon successful verification of this cell phone number, you will be able to send all alerts to both numbers, or select specific alerts for each.
Using Text Message Banking
How can I use Text Message Banking to manage my account?
The following keywords can be texted to 454545 to receive information about your accounts. Keywords are not case sensitive:
- bal = primary account balance
- bal all = all account balances
- last = last 5 transactions on primary account
- bal chk = checking account balances
- bal sav = saving account balances
- trans = transfer funds to primary account
- stop = Deactivate service
- help = Help on keywords
What is a primary Text Banking account?
Your primary account is the default account that we will use when you text BAL to 454545. In the Change or add number screen, please select the one you will likely want to check most often.
Can I change the primary Text Banking account later?
Yes. Simply return to the Change or add number page and choose a different account from the drop down menu.
Can I get the balances of all my other accounts?
Yes. When you text "BAL ALL" to 454545, we will reply with a message containing the balances of all your checking, savings and credit card accounts.
How do I transfer funds using text message banking?
To enable transfers you must designate a transfer account on the Change or add number page. Then text trans and a whole dollar amount to transfer from your source account to your primary account. For example texting trans 200 to 454545 will transfer $200 to your primary account.