FUNCTION: Originates all types of consumer loans, including personal, auto, home equity, mortgage and micro-business. Assists in daily branch operations and new accounts duties as needed. The Retail Loan Officer possesses a thorough understanding of credit delivery and administration and a sound working knowledge of Bangor Savings Bank’s policies and procedures.
ACCOUNTABILITIES:
Loan Origination:
- Originates direct loans and provides customer service for general consumer lending, small business, mortgage lending, personal loans, home improvement loans, and other products as appropriate
- Interviews applicants to help identify their financial needs
- Obtains and analyzes all necessary financial and credit information
- Evaluates the information and approves or rejects applications within set limits
- Informs customers of decisions, negotiates rates and terms, and ensures that funds are disbursed and loans are documented properly
- Develops and originates small business loans within the guidelines of BSB policy
- Performs construction project management and contractor and developer calling
- Services referrals from internal business partners to maximize the customer experience
Credit Origination:
- Coordinate and oversee the loan preparation process while working with direct team members and Credit Department to ensure a timely and expedited approval
- Oversee the loan documentation and delivery process including commitment letter preparation negotiation, and acceptance; appraisal, environmental and legal documentation and review, and the loan closing
Administration / Other:
- Maintains a current working knowledge of secondary market requirements, MSHA and VHA guidelines and other applicable program procedures and regulations
- Maintains solid and effective working relationships with internal Loan Operations and Retail personnel
- Coordinates activities with Branch Manager and other Bank personnel as appropriate
- Supports Branch Manager by assisting with account opening, servicing issues or other operational needs
- May assume responsibility of the branch in the absence of management
Development Activities:
- Develops and manages referral sources outside of Bangor Savings Bank
- Cross sells other Bank products and services to customers
- Engages in business development activities using customer data and external calling
- Identifies prospects / customers for cross sales opportunities and refers to business partners accordingly
- Represents the bank by becoming involved in various civic/charitable organizations, participating in community events
Compliance and Control:
- Assists in ensuring that the Bank complies with local, state and federal regulations.
General:
- Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
- Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.
- Performs additional duties as requested.
Knowledge/Skills/Experience Requirements:
- High school diploma or equivalent
- Bachelors degree helpful
- 3 or more years banking or credit related experience
- Excellent customer service skills
- Demonstrated personal computer literacy
- Ability to handle complex problems
- Strong communications skills, verbal and written
- Previous sales experience / training
- Strong analytical and organizational skills with an ability to interact effectively with all levels of staff and management
- Proactive and self-motivated, with good selling and business development skills
Physical Demands/Conditions Requirements:
- General office environment
- Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required
Equipment Used:
- General office equipment.
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
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