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Customer Care (How do I)

   
  How do I...

Bank Online?

If you are currently a Bangor Savings Bank customer, you can manage your money 24 hours a day from your personal computer.

View your Bangor Savings Bank personal accounts, look at and print images of checks and deposit slips, make transfers between accounts, download account information into personal financial management software like Quicken® or MS Money®, or use Bangor BillPay to pay your bills, or anyone in the U.S.  about this secure service visit our Online Banking section.

Access your Bangor Savings Bank business accounts only with Treasury Online.  Get account balance and activity information, transfer funds between accounts, initiate stop payments, make wire transfers and Automated Clearing House (ACH) transactions, and more. For more information about Treasury Online, visit the informational page email us at TreasuryandPayments@bangor.com or call 1 877-Bangor1 (1.877.226.4671).
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Sign Up for E-Statements?

Log on to your current Bangor Online Account

  1. Select the tab labeled "E-STATEMENTS." This will take you to the enrollment page.
  2. Follow the steps outlined below:
    STEP 1) Select accounts you wish to receive electronically at this step. Save your setting when complete.
    STEP 2) Please review the email address that the bank currently has on file for you. If your email address has changed you may update in the space provided.
    STEP 3) Please enter a security phrase to be displayed on all valid emails sent from this site.
    STEP 4) Read the terms and conditions. After you have read the terms and conditions, click on the box to show that you agree to the listed terms. This step must be completed.
  3. CLICK ENROLL NOW

For more detailed instructions on how to set-up your E-Statements click here.
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Open an Account?

If you don't have a Bangor Savings Account, there are three easy ways to open one:

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Switch to Bangor Savings Bank?

Switching your relationship to Bangor Savings Bank is quick and easy when you use our QuickSwitch Kit. All you need to get started is a Bangor Savings Bank account, then just follow three simple steps. It's hassle-free banking right from the get-go.  To learn more, visit our QuickSwitch Kit.
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Get started with Quickbooks®?

This Getting Started Guide explains how Business Customers can enable an existing or new QuickBooks account for transaction download and/or online payment.
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Report a lost or stolen card?
Enjoy peace of mind knowing that if your Visa or MasterCard card is ever lost or stolen, assistance is only a phone call away.

Our Customer Care Center is ready to help you with any of your Bangor Savings Bank credit card related needs. Contact us Monday - Friday between 7:30 AM - 7:30 PM and Saturday between 9:00 AM and 3:00 PM by calling 1.877.Bangor1 (226.4671).

If you require assistance outside regular business hours, Bangor Savings Bank debit card holders, please call 1-800-264-5578 to report a lost or stolen card; Bangor Savings Bank credit card holders, please call 1-800-558-3424.
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Change my address?
To change your address, contact our Customer Care Center at 1.877.Bangor1 (226.4671) or CustomerCare@bangor.com.  You may also stop by any of our convenient branch locations and we will take care of everything for you. 
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Cancel a check?
To cancel a check, contact our Customer Care Center at 1 877-Bangor1 (226.4671) or CustomerCare@bangor.com.  You may also stop by any of our convenient branch locations and we will take care of everything for you.
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Get copies of a statement?
To get a copy of your statement, contact our Customer Care Center at 1.877.Bangor1 (226.4671) or CustomerCare@bangor.com.  You may also stop by any of our convenient branch locations and we will take care of everything for you.
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Contact Bangor Savings Bank?
Customer Care Center: 1.877.Bangor1 (226.4671)
Email: CustomerCare@bangor.com 
Phone Banking: 1.888.263.3099
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Get involved?
To learn more about our innovative non-profit strategic partners, Jobs for Maine’s Graduates, Inc. (JMG), Maine Development Foundation’s REALIZE!Maine and Maine Crafts Association, visit their websites.
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Online Banking

    
 Access your accounts from here.
 Access my...
 Learn about online banking for:
 Personal »       Business »
 
 

Join Bangor Online

 Sign-up for Bangor Online to gain 24/7 access to your accounts:
 Personal »       Business »      
 
 

Open a new account.

 Can't make it to a branch? Open a Bangor Savings Bank account online.
 Personal »       Business »
 
 

Everyday our customers
save with our Free ATMs.
How much have you saved?*

* Rate of reimbursement based on actual fees reimbursed 12/1/2006 to 8/31/2009.

 
 

Tools for you.

 We have the tools to help you plan for your financial future, budget for a new addition and many more!
 ACH Transmittal Form
Branch/ATM Locator
Calculators
FDIC Insurance Estimator
Insurance Quotes
Rates
Reorder Checks
QuickSwitch Kit
 
 

Customer Care Center

 Questions? We’re trying to make it easier to find the answers. See if any of these guides can help.