FUNCTION:
The Business Banking Assistant is responsible for the development, maintenance and servicing of the business banking client portfolio, including client acquisition and retention. The Business Banking Assistant assumes responsibility for coordinating business loan closings, ensuring that all necessary information required to perfect the banks lien/security position is completed according to loan approval conditions, and coordinates with loan services the loading of closed loans on the host system.
The Business Banking Assistant possesses a comprehensive understanding of the bank processing regulatory environment, industry trends and practices and has a thorough working knowledge of Bangor Savings Bank’s policies and procedures.
KEY ACCOUNTABILITIES
Client Retention/Management:
- Facilitates the full and comprehensive client relationship transition and integration to the Bank (i.e., depository, merchant, payroll and other services).
- Maintains and expands existing client relationships through quantified contact and client satisfaction strategies.
- Proactively services and cross sells relationship for the purpose of improving client satisfaction and generating additional deposit and fee income for the Bank.
- Interacts with loan officers, customers and other parties (i.e., appraisers and attorneys) to expedite the loan closing/booking.
- Completes all required regulatory disclosures within the parameters as set forth by Bank policy and federal regulations.
- Coordinates closing documents and evaluates closing packages for completeness and initiating follow-up with customers for missing information.
- Processes internal and external payoffs and pay third party bills.
- Files lien documents (i.e., UCC filings and record mortgages) and ensure final title policies and recorded documents are obtained.
- Provides base sheet loan implementation and accuracy of loading new loans on Bank system.
- Greets customers, answers phone calls, coordinates appointments.
Strategy & Process
- Evaluate and improve systems and procedures utilized to deliver services, with a focus on creating efficiencies and delivering superior client service.
Account Maintenance and Administration:
- Process daily teller transactions for loan disbursements, payments and wire transfers.
- Initiates customer contact regarding billing, loan payments, fees, other charges and related administrative matters and takes responsibility for solving problems.
- In conjunction with loan officer, coordinates preparation of commitment letters, modifications, and renewals.
- Functions as primary contact with Loan Services and other departments within the Bank in order to service Business Banking customers.
- Researches resolutions, some of which are complex in nature, and responds promptly to customer in writing or by telephone as necessary.
- Assists Business Banker with maintaining prospective deal flow data by logging and tracking in pipeline spreadsheet.
- Tracks customer financial information. Responsible for data entry into the Baker Hill One Point tracking module and distribution of monthly tickler lists.
- Utilizes and maintains Commercial customer database as a relationship management and cross sales tool.
- Maintains Business Banking loan files in accordance with established standards ensuring they are complete for both internal and external loan reviews and audits.
- Assists with various Business Banking projects.
Compliance and Control:
- Working knowledge of loan and compliance policies.
- Assists in ensuring that the Bank complies with local, state and federal regulations.
- Reviews loan documentation for completeness, accuracy, and compliance with approvals.
- Assists Business Banking Officer in resolving any deficiencies
- Assists Portfolio Manager with implementation of updated procedures and policies taking initiative to enforce those changes and thereby maintaining compliance standards.
- Organizes work in order to prioritize and focus on workflow.
General:
- Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
- Provides the highest quality of service to every customer in the Bangor Savings Bank tradition of teamwork and customer satisfaction.
- Works to continue professional development through maintaining a positive team environment with all levels of staff and management.
- Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.
- Performs additional duties as requested.
COMPETENCIES:
- Adaptability/Flexibility – adapts to change, is open to new ideas, and takes on new challenges.
- Teamwork- promotes a team atmosphere, selflessly pitches in, shares information, partners well with others.
- Initiative – takes action, operates as a pro-active self starter, acts on opportunities to improve.
- Integrity/Ethics – deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys news good or bad.
- Interpersonal Skills – has good listening skills.
- Productivity – manages time well, handles information flow well, accepts accountability, meets accuracy standards.
TEAMWORK KNOWLEDGE/SKILL & EXPERIENCE REQUIREMENTS:
- High school diploma or equivalent
- Ability to perform bookkeeping tasks
- Two to four years relating banking experience required
- Excellent customer service skills
- Strong personal computer skills required and specific familiarity with appropriate software
- Ability to work with little supervision and make independent decisions
- Ability to manage multiple tasks concurrently and prioritize essential
- Strong communications skills, verbal and written
- Required to attend ongoing training sessions to improve professional skills
PHYSICAL DEMANDS/CONDITION REQUIREMENTS:
- General office environment
- Essential functions of the job are performed on Bank premises
- Moderate lifting (to 35 lbs.) required.
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
Submit Your Resume
