- To use Bangor Online, you need:
- service through an Internet service provider ("ISP");
- a Bangor Online ID Password; and
- a means of connecting and communicating through the Internet.
- You may use Bangor Online to perform the following Online Transactions:
- Transfer funds between your Linked Accounts on either a one-time or recurring basis ("Account
- Transfer funds between your Accounts at the Bank and accounts at other financial institutions on
either a one-time or recurring basis, subject to availability ("External Transfers").
- View current balance information for your Linked Accounts such as checking accounts, market rate
deposit accounts, savings accounts, certificates of deposit, and loans.
- Review transactions for the current and previous statement cycle(s).
- Send us secure email messages and questions regarding the Service or initiate secure chat sessions
- View check and deposit ticket images.
- Download account information for use with other systems such as Microsoft® Money,
QuickBooks® and Quicken®.
- Use account aggregation (FinanceWorks™) to view all of your financial accounts, transactions and
spending in one place.
- Set up Account alerts.
- Re-order checks.
- Pay bills and receive eBills in your personal Bangor BillPay mailbox.
Additional features or modules related to Bangor Online Service may be added by the Bank from time to
time in the Bank's sole discretion, including but not limited to the ability to receive and view Account
statements online and initiate External Transfers. The use of certain features or modules related to the
Service, including new services, may incur fees or other charges. See our Fee Schedule for further
- Enrolling in and Use of the Service
To enroll in the Service, you must maintain at least one Account with the Bank. You may enroll in the
Service by completing an online registration that may be accessed at https://bangoronlinebanking.com.
During the registration, you will be asked to provide certain personal information that will be used to
verify your identity, including but not limited to your date of birth, driver's license number, social
security number or other similar information. You will be provided with an initial Bangor Online ID. You
will select your own Password.
If your registration is approved, you will receive a congratulatory email directing you to our online
banking website. You will be prompted to change your Bangor Online ID when you first sign on to the
Service; additionally, you will be asked to complete an "enhanced login security form." You agree that
when you change your Bangor Online ID and/or Password, you will do so in accordance with Section II(d)
and any other guidance or instructions that we may provide to you under this Agreement or that may be
posted on the Service.
Your enrollment in the Service may not be approved if we cannot verify your identity or other necessary
information. You agree that we may obtain financial information regarding your Account from another
financial institution (for example, to resolve payment posting issues or for verification purposes). We
also reserve the right to verify any of the information you provide to us in connection with the
- Your Bangor Online ID and Password
You understand and agree that your Bangor Online ID and Password are exclusively for your use to
authenticate you to us when using the Service. You agree that we may rely on your Bangor Online ID,
Password and enhanced log-in security, as further described below, to identify you when you use the
Service, and to consider it as the equivalent of your signature authorization for any Online
Transactions that you initiate through the Service. You agree to protect your Bangor Online ID and
Password to prevent unauthorized use.
You may change your Bangor Online ID and Password at any time. When doing so, you agree that you will not
use combinations that are easily guessed (such as your birth date, phone number, or Social Security or
tax identification number) and to otherwise comply with the Security Procedures described below. You
also agree to follow any requirements that we may have for your Bangor Online ID and Password (for
example, if we have a minimum number of characters, require that a particular letter character be
capitalized, or require one of the characters to be a number). We will inform you of any such
requirements when changing your Bangor Online ID and Password in the Service.
Except as is more fully discussed in this Agreement, you understand and agree that you are responsible
for all transfers and payments made through the Service. You also acknowledge and agree that if you
permit another party(ies) to use your Bangor Online ID and Password to access the Service, or otherwise
authorize them to use the Service, you are responsible for any and all Online Transactions that
party(ies) makes from your Account, even if it exceeds your authorization. Subject to the terms of this
Agreement, we may follow and comply with any Transfer Instructions entered using your Bangor Online ID
- Security Procedures
You can use your Bangor Online ID, Password and "enhanced log-in security" to access the Service and
perform certain transactions described below. Enhanced log-in security incorporates a multi-part
credential for each user of the Service that is in addition to user IDs and password security. It
incorporates an additional factor(s) of identity authentication that may include, but is not limited to,
additional log-in security features such as security cookies, flash objects, and one-time passcodes. The
enhanced log-in security will require each user of the Service to establish and utilize, in addition to
individual Bangor Online IDs and Passwords, his/her own individual authentication through the use of
personal identifying questions as part of a multi-part credential, and to select a preferred out-of-band
delivery channel for one-time passcodes.
In an effort to provide the highest degree of confidentiality and security, the Bank recommends the use
of browsers that provide encryption using a 128-bit key. The higher the level of encryption, the harder
it is for unauthorized people to read information. The Bank recommends that customers protect their
valuable financial information by using the most secure encryption possible. The Bank is not liable for
losses resulting from the use of less than 128-bit encryption. If you elect to use a browser with less
than 128-bit encryption, this implies your acceptance of this risk.
Automatic, Service-generated electronic alerts will be sent to the email address identified by you on the
registration and/or set-up form(s) if your email address or Password is changed through the Service. You
should contact us immediately if you suspect unauthorized or fraudulent activity associated with the
topic of these alerts.
You agree that if you access the Service from a Computer other than your own (such as a public computer
terminal at a library or Internet cafè), you will not leave your computer unattended while using the
Service. You also agree that, in such situations, you will always end your session using the Service by
clicking on the LOG OFF button located at the top right hand corner of the screen. The Bank will not be
liable to you for any losses that may result from your failure to follow these security procedures.
- Deposit Account Ownership
You must be an owner of a Deposit Account in order to access it through the Service. Each owner of a
Deposit Account is authorized to access all of the available funds held in that Deposit Account through
- Optional Account Alerts
The Service provides optional, voluntary Account alerts associated with certain modules of the Service
that must be activated by you. Account alerts allow you to choose alert messages for your Account(s). We
may add new alerts from time to time, or cancel old alerts. If you have opted to receive an alert that
is being canceled, we will notify you in accordance with the terms of this Agreement. Each alert has
different options available, and you may select from among these options upon activation of your alerts
Voluntary alerts are subject to the following:
- Electronic alerts will be sent to the email address identified by you on the enrollment and/or
set-up form(s). If your email address changes, you are responsible for updating that information via
the Service, and such change(s) will apply to all of your alerts.
- You understand and agree that your alerts may be delayed or prevented by a variety of factors. We
will use commercially reasonable efforts to provide alerts in a timely manner with accurate
information. We neither guarantee the delivery nor the accuracy of the contents of any alert. You
also agree that we shall not be liable for any delays, failure to deliver, or misdirected delivery
of any alert; for any errors in the content of an alert; or for any actions taken or not taken by
you or any third party in reliance of an alert. You agree that we are not responsible for any costs
or fees incurred as a result of alerts directed by you.
Alerts are not encrypted. We will never include your Bangor Online ID or Password or full Account
number(s). However, alerts may include your name and some information about your Accounts, depending
upon your selection of specified alerts.
The Service offers access to this personal financial management tool that helps you to better manage your
finances. This includes aggregating and accessing your financial accounts, transactions and spending
habits all from one webpage. You can access FinanceWorks through Bangor Online and be linked to the
FinanceWorks landing page, where you will be presented with FinanceWorks' terms and conditions. Within
FinanceWorks, you can set budgetary goals, examine monthly spending trends, and view all of your online
accounts and associated financial transactions that have been aggregated across a number of financial
institutions, all from your FinanceWorks homepage.
You agree that:
- We may change these tools and services or add new ones without advance notice.
- You are responsible for the accuracy of all information you input.
- You will comply with any instructions or conditions for use of the services and tools as set forth
within Bangor Online.
- The tools and services are meant as aids to assist you with managing your accounts. They are not
intended to provide legal, tax or financial advice.
Subject to availability, the eStatement feature of the Service will provide you with an alternative to
receiving statements through the mail. With eStatement, you will receive an email notification when the
statement is ready to be viewed from Bangor Online. Your consent is required to begin sending the bank
statement electronically. By agreeing to receive the bank statement electronically, we will no longer
send the statement through the U.S. mail.
Your consent will authorize the Bank to provide a periodic bank statement in electronic format, along
with any other disclosures that we might send with the bank statement, such as Electronic Funds
Disclosures or other required disclosures relating to your Accounts. When it is applicable, Accounts
will be combined on a single statement.
The same terms apply with respect to electronically delivered bank statements as for those delivered in
paper form, and the Account Agreements and disclosures previously received from us remain in effect. We
may change, suspend or eliminate all or any aspect of this delivery service upon notice to you.
- Use of Financial Management (FM) Software
Use of the Service may be supplemented and/or enhanced by use of a one-way connection ("Web Connect")
from the Service to certain FM software (e.g., Microsoft® Money, Quicken® or QuickBooks®) which allows
you to automatically download transactions and match them with existing transactions from your FM
You may also access the Service by direct connection ("Direct Connect") using FM software. Direct Connect
provides for two-way connectivity which allows you to automatically download transactions and match them
with existing transactions and initiate Account Transfers.
If you choose to use FM software, you must purchase this software from the software manufacturer, or a
retailer of your choice. You must agree to the terms and conditions of the software license agreement(s)
during the installation of the FM software on your Computer. You are responsible for the correct set-up
and installation of the FM software, as well as maintenance, updates and upgrades to the FM software
and/or your Computer. We are not responsible for any problems related to the FM software itself, your
Computer or your ability to connect using the FM software as described in this Agreement.
Access to Account information through FM software must generally be performed using an active Bangor
Online ID and Password or other secure method as may be required. We may restrict access to certain
eligible Accounts via Direct Connect ("Direct Connect Accounts") and may establish other security
procedures for enrollment in and/or access to the Service, or any portions of the Service, and for
authorization of any transactions involving Direct Connect Account(s).
You are responsible for all transfers and payments that you authorize using FM software. If you permit
other persons to access the Service using FM software, you are responsible for all transactions they
authorize from Direct Connect Account(s). You must establish your own internal security procedures for
any persons that you may authorize to use the Service via Direct Connect and to prevent unauthorized use
by other persons. You should verify all Account data obtained and transactions executed on your Accounts
using FM software.
- Debit Card Purchase Rewards
LICENSE GRANT AND RESTRICTIONS. You are granted a personal, limited, non-exclusive,
non-transferable license, to electronically access and use the purchase rewards application ("Debit
Rewards Offers") to benefit from your debit card purchases.
In addition to the Debit Rewards Offers, the term "Debit Rewards Offers" also include any other programs,
tools, internet-based services, components and any "updates" (for example, Service maintenance, Debit
Rewards information, help content, bug fixes, or maintenance releases, etc.) of the Debit Rewards Offers
if and when they are made available to you by us or by our third party vendors. Certain Debit Rewards
Offers may be accompanied by, and will be subject to, additional terms and conditions.
You are not licensed or permitted to do any of the following and you may not allow any third party to do
any of the following:
- access or attempt to access any other systems, programs or data that are not made available for
- copy, reproduce, republish, upload, post, transmit, resell or distribute in any way the material
from the the Debit Rewards Offers program;
- permit any third party to benefit from the use or functionality of the Debit Rewards Offers, or any
other services provided in connection with them, via a rental, lease, timesharing, service bureau,
or other arrangement;
- transfer any of the rights granted to you under this license;
- work around any technical limitations in the Service, use any tool to enable features or
functionalities that are otherwise disabled in the Service, or decompile, disassemble, or otherwise
reverse engineer the Service except as otherwise permitted by applicable law;
- perform or attempt to perform any actions that would interfere with the proper working of the Debit
Rewards Offers or any services provided in connection with it, prevent access to or the use of the
Debit Rewards Offers or any or services provided in connection with it by other licensees or
customers, or impose an unreasonable or disproportionately large load on the infrastructure while
using the Service; or (vii) otherwise use the Debit Rewards Offers or any services provided in
connection with it except as expressly allowed under this Section 1.
OWNERSHIP. The Debit Rewards Offers are protected by copyright, trade secret and other
intellectual property laws. You do not have any rights to the trademarks or service marks.
YOUR INFORMATION AND ACCOUNT DATA WITH US. You are responsible for (i) maintaining the
confidentiality and security of your access number(s), password(s), security question(s) and answer(s),
account number(s), login information, and any other security or access information, used by you to
access the Debit Rewards Offers or any services provided in connection with them, and your accounts with
us (collectively, "Licensee Access Information"), and (ii) preventing unauthorized access to or use of
the information, files or data that you store or use in or with the Debit Rewards Offers or any services
provided in connection with them (collectively, "Account Data"). You are responsible for providing
access and assigning passwords to other users, if any, under your account for the Debit Rewards Offers
or any services provided in connection with them, and ensuring that such authorized users comply with
this Agreement. You will be responsible for all electronic communications, including account
registration and other account holder information, email and financial, accounting and other data
("Communications") entered using the Licensee Access Information. It is assumed that any Communications
received through use of the Licensee Access Information were sent or authorized by you. You agree to
immediately notify us if you become aware of any loss, theft or unauthorized use of any Licensee Access
Information. We reserve the right to deny you access to the Debit Rewards Offers or any services
provided in connection with them (or any part thereof) if we reasonably believe that any loss, theft or
unauthorized use of Licensee Access Information has occurred. You must inform us of, and hereby grant to
us and our third party vendors permission to use, Licensee Access Information to enable us to provide
the Debit Rewards Offers or any services provided in connection with them to you, including updating and
maintaining Account Data, addressing errors or service interruptions, and to enhance the types of data
and services we may provide to you in the future.
We may use anonymous, aggregate information, which we collect and store, or which is collected and stored
on our behalf by third party vendors, to conduct certain analytical research and help us to create new
offerings and services for our customers. As we make additional offerings and online banking services
available to you, some of which may rely on banking information maintained in your accounts, you will
have the opportunity to participate in the services if you choose. If you choose not to participate, you
do not need to notify us. We may also use anonymous, aggregate information which we collect and store,
or which is collected and stored on our behalf by third party vendors, to (i) conduct database marketing
and marketing program execution activities; (ii) publish summary or aggregate results relating to
metrics comprised of research data from time to time; and (iii) distribute or license such aggregated
research data to third parties. Additionally, automated technology may be used to tailor messages or
advertisements that best reflect your interest and needs.
THIRD PARTY SERVICES. In connection with your use of the Debit Rewards Offers, or any other
services provided in connection with them, you may be made aware of services, products, offers and
promotions provided by third parties, ("Third Party Services"). If you decide to use Third Party
Services, you are responsible for reviewing and understanding the terms and conditions governing any
Third Party Services. You agree that the third party is responsible for the performance of the Third
THIRD PARTY WEBSITES. The Debit Rewards Offers may contain or reference links to websites operated
by third parties ("Third Party Websites"). These links are provided as a convenience only. Such Third
Party Websites are not under our control. We are not responsible for the content of any Third Party
Website or any link contained in a Third Party Website. We do not review, approve, monitor, endorse,
warrant, or make any representations with respect to Third Party Websites, and the inclusion of any link
in the Debit Rewards Offers or any other services provided in connection with them is not and does not
imply an affiliation, sponsorship, endorsement, approval, investigation, verification or monitoring by
us of any information contained in any Third Party Website. In no event will we be responsible for the
information contained in such Third Party Website or for your use of or inability to use such website.
Access to any Third Party Website is at your own risk, and you acknowledge and understand that linked
Third Party Websites may contain terms and privacy policies that are different from ours. We are not
responsible for such provisions, and expressly disclaim any liability for them.
EXPORT RESTRICTIONS. You acknowledge that the Service may contain or use software that is subject
to the U.S. Export Administration Regulations (15 CFR, Chapter VII) and that you will comply with these
regulations. You will not export or re-export the Service, directly or indirectly, to: (1) any countries
that are subject to US export restrictions; (2) any end user who has been prohibited from participating
in US export transactions by any federal agency of the US government; or (3) any end user who you know
or have reason to know will utilize them in the design, development or production of nuclear, chemical
or biological weapons. You further acknowledge that this product may include technical data subject to
export and re-export restrictions imposed by US law.
DEBIT REWARDS OFFERS. If you decide you wish to participate in the Debit Rewards Offers
application, you acknowledge and agree to the following terms and conditions of service.
Debit Rewards. You will earn rewards for your participation in the Debit Rewards Offers program based on
total purchases. If you participate in the Debit Rewards Offers, we will credit all cash or point
rewards earned to your rewards balance and send you a lump sum of all rewards due to you. For any
qualifying purchases during the current month, we will distribute the lump sum amount to you during the
following calendar month. For example, if the payment date of all rewards end user disbursements is
August 30, the applicable Measurement Period would be the calendar month ended July 31. Cash rewards
will be deposited in the Debit Rewards Offers deposit account which is associated with the Debit Rewards
Debit Rewards Offers Account. You must use the debit card associated with the Debit Rewards Offers
account in order to receive the offers which qualify for the rewards. Rewards will not be earned for any
portion of your purchase that you pay for with store credit, gift certificates or other payment
Purchases must be made as indicated in the offers made available under the Debit Rewards Offers program.
Each offer will specify whether the purchase can be made online, at a store location, or by telephone to
be eligible for rewards. You must also comply with any guidelines included with the offer, such as offer
expiration dates, minimum purchase amounts, purchase limits, etc. You must also pay using the debit card
associated with the account that received the Debit Rewards offer in order for the purchase to
While we and the merchants work hard to properly track and credit all eligible purchases, there may be
times that we are unable to do so because of problems with your internet browser, the merchant's web
site or our system. Please contact our support team if you believe you have made a qualifying purchase
for which you did not receive Rewards.
Please note that you will not earn rewards as part of this program if you use a debit card not issued by
us or do not have the designated deposit account opened with us at the time of disbursement.
You understand and agree that we make no warranties and have no liability as to:
- Any offers, commitments, promotions, money back, or other incentives offered by any of the merchants
in the Debit Rewards Offers program.
- The rewards information that we provide to you, which is provided "as is" and "as available".
- (i) your inability to comply with offer guidelines, (ii) the accuracy, timeliness, loss or
corruption, or mis-delivery, of any qualifying purchase information or any other information, (iii)
unauthorized access to your account(s) or to your account information and any misappropriation, or
alteration, of your account information or data, to the extent that the unauthorized access results
from your acts or omissions, or (iv) your inability to access your account(s) including, but not
limited to, failure of electronic or mechanical equipment, interconnect problems with telephone
providers or internet service providers, acts of God, strikes, or other labor problems.
- Some states do not allow limitations on how long an implied warranty lasts, so that the above
limitations may not apply to you, and that you may also have other rights, which vary from state to