Bangor Savings Bank Announces COVID-19 Response

March 16, 2020
BANGOR, Maine – Today, Bangor Savings Bank announced proactive measures to allow for social and physical distancing of employees and customers while continuing all banking functions and services. The bank is following the guidance of the national Centers for Disease Control and Prevention, and state health departments throughout northern New England in taking steps to help prevent the spread of the coronavirus. 
All Bangor Savings’ branches across Maine and New Hampshire will continue to provide normal drive-up teller and ATM service. Beginning Wednesday, all branch lobbies and staff will be available by appointment. The changes to lobby access ensure that banking services and functions are available to customers while also allowing for the physical distancing recommended by health and safety officials. Customers who use online and mobile banking, ATMs, and phone banking continue with the normal day-to-day banking experience, and customer service through the bank’s call center, Bangor Support, will be available as usual.
“Bangor Savings Bank is committed to the health and well-being of our employees, customers, and communities while ensuring safe and full access to banking services”, says Bob Montgomery-Rice, President and CEO at Bangor Savings Bank. “The bank is prepared and has been planning specifically for COVID-19 for many weeks and will continue serving the needs of customers throughout our footprint. While we are adapting and reacting in real time, we can also be counted on to continue our role as strong community partners for the long term.”
Additionally, nearly 650 Bangor Savings employees will begin working from home on Tuesday. The bank is well prepared for remote working as laptops and secure access are standard practice for employees. 
Over the last several weeks, Bangor Savings Bank has implemented precautionary measures at all bank locations, including regular sanitization of high touch points, enhanced cleaning protocols, and regular communications and updates to employees and customers.  

Customers new to online banking can learn more about Bangor Savings’ services online at The Bangor Mobile App can be downloaded in the Apple App Store or with Google Play. The automated phone banking system line is 1-888-263-3099. And, the Bangor Support customer service team can be reached at 1-877-226-4671.
About Us

Bangor Savings Bank, with more than $6 billion in assets, offers retail banking to consumers as well as comprehensive commercial, corporate, payroll administration, merchant services, and small business banking services to businesses. The Bank, founded in 1852, is in its 169th year with more than 60 branches in Maine and New Hampshire and business and/or loan production offices in Maine, New Hampshire, and Massachusetts. Bangor Savings Bank and The Bangor Savings Bank Foundation have invested more than $3.4 million into the community in the form of sponsorships, grants, and partnership initiatives last year. Bangor Savings Bank is an equal opportunity employer and can be found on the Web at Member FDIC.

Media Contact

Jaclyn Fish | Bangor Savings Bank