For More Information:
Joyce Clark Sarnacki
Executive Vice President
Maine bank maintains customer experience as its top priority
– Bangor Savings Bank has received the highest score among qualifying retail banks in the New England region in the J.D. Power 2018 Retail Banking Satisfaction StudySM
for three out of the last four years. The bank’s outstanding performance earned it the highest rating of “among the best” in its online ratings study on JDPower.com.
The 13th annual customer satisfaction study is the longest-running and most in-depth survey of the U.S. retail banking industry, with customers evaluating various aspects of their banking experience. Bangor Savings Bank President and CEO Bob Montgomery-Rice recently announced the results of the study to bank employees, directors, and corporators.
“We are proud to be recognized by J.D. Power and to share the honor with our incredible employees,” said Montgomery-Rice. “Our commitment to providing an exceptional experience with every interaction has clearly made an impact on the customers we so greatly value.”
The J.D Power study asks banking customers around the country for objective feedback on various aspects of their banking experience, including convenience; channel activities (branch, online, ATM, mobile banking, Call Center, etc.); communication and advice; and product offerings and fees. Bangor Savings Bank achieved an overall satisfaction score of 862 out of a possible 1,000 points, outperforming all other qualifying banks in New England.
“Our promise is to remain true to the mission of our founders and deliver our You Matter More promise to help our employees, customers, and communities prosper. Each of our more than 900 employees is inspired to go above and beyond in order to keep that promise.” said Montgomery-Rice.
Key findings and trends from the 2018 Retail Banking Satisfaction StudySM
, and a list of the top-ranking banks in 11 regions can be found on the J.D. Power website.