March 26 2020
I write to you again today to share a series of updates and information related to the evolving COVID-19 situation. First, and most importantly, Bangor Savings Bank remains fully committed to ensuring the health and well-being of our employees, customers, and communities. Proactively, we are making updates that will allow us to remain agile as we support our employees while also adapting to the needs of our customers as they adhere to the guidance from public safety officials, such as social and physical distancing. We have not yet had any reported instances of the COVID-19 virus at any of our locations, and are prepared to fully and effectively respond if necessary. Although some of the ways that we provide service and interact with each other has changed in response to COVID-19, we have all of the infrastructure in place to ensure that our products, services, and operations continue seamlessly.
I am pleased to share that Bangor Savings Bank, and the industry in general, remains well capitalized and on a very strong footing. We appreciate your trust in us, and we are honored to serve each and every one of you.
Branch Network Updates
Effective Monday, March 30th, we will be temporarily closing five of our 57 branches. All other locations across Maine and New Hampshire, with updated branch hours, remain open at our drive-ups and by appointment in our lobbies. By temporarily closing these five locations and moving those employees to other locations, we can better enable employees to be home with their families, adapt to the decrease in customer foot traffic, while continuing to provide the same great experience to our customers at nearby locations. Each of the temporarily closed locations are in close proximity to an alternate Bangor Savings Bank location, which are listed in parentheses as follows:
Temporarily Closed Location (Nearby Location):
- 180 Middle Street, Portland, ME (77 Middle Street, Portland)
- 8 Bow Street, Portsmouth, NH (2400 Lafayette Road, Portsmouth)
- 106 Main Street, Belfast, ME (7 Belmont Ave, Belfast)
- 110 Park Street, Orono, ME (564 Stillwater Ave, Old Town)
- 196 Main Street, Ogunquit, ME (460 US Route 1, York)
Customers are encouraged to visit our online COVID-19 Resource Center
or our Bangor Mobile App for the most up-to-date branch hours which are scheduled for 10:00 AM to 3:00 PM with normal Saturday hours
, beginning Monday, March 30th
As COVID-19 continues to affect our employees, customers, and communities, we are committed to making thoughtful decisions based on evolving needs and circumstances.
Your Security Matters
Cyber criminals often take advantage of uncertain times like we are in now with the COVID-19 pandemic. We urge you to be wary of unusual emails, text messages, or phone calls
you may receive. Visit our COVID-19 Resource Center
for helpful information on what to look out for and what steps you can take to protect your personal financial information.
Commitment to Employees
We remain committed to all our employees and have ensured them that their jobs, including pay and benefits, are secure. I am pleased to share with you that nearly 650 of our employees are currently working from home
, where possible. The transition to remote working has been smooth as a result of our prior investment into strong and secure technology platforms. Our employees are also using a mobile app to remain connected to each other via our “Creative Connections” program. Using the app daily to complete photo assignments, trivia challenges, and more helps our team stay connected and have fun together during this time of change and uncertainty.
Commitment to Customers
To ensure your daily financial interactions go uninterrupted, we invite you to utilize our multiple distance banking options to access your accounts anywhere, anytime:
- Online banking services at www.bangoronlinebanking.com
- The Bangor Mobile App can be downloaded in the Apple App Store or with Google Play – offers many convenient features such as mobile check deposit
- Automated phone banking system at 1.888.263.3099
- ATM access worldwide, free* of charge
- Send, receive, and request money from people securely using Popmoney® available with Bangor Online or Bangor Mobile App
- Bangor Support Team at 1.877.226.4671
- Email us at email@example.com
- Chat with us online through Live Chat
*For certain international ATM withdrawals, due to technical limitations, we will automatically reimburse $3.00 of an ATM fee charged. In those instances where the fee exceeds $3.00, please bring your ATM transaction receipt to any Bangor Savings Bank branch for the remaining reimbursement. Please ask for further details before traveling abroad.
In an effort to provide our customers with flexibility, care, and support, our teams are working very closely with borrowers impacted by COVID-19 by modifying loans, offering relief loans to consumers and businesses, supporting and navigating customers through non-bank relief programs like SBA, FAME, New Hampshire Business Authority, and more. Click here to learn more about available support and resources.
Commitment to Community
Our commitment to our communities is unwavering. The Bangor Savings Bank Foundation will soon announce the winners of its 13th annual Community Matters More (CMM) grant program. This year’s program will provide more than $140,000 to 55 nonprofit organizations chosen by a public voting process open throughout the month of February.
While we have always been proud to support the many outstanding organizations that help our Northern New England communities thrive, we know that the need has never been more urgent. We look forward to publicly celebrating the Community Matters More grantees and seeing the donations activated to support our neighbors throughout the region.
We have also partnered with the United Way of Eastern Maine to help those affected by the COVID-19 pandemic to meet the short term, immediate needs of individuals and families. Visit the United Way of Eastern Maine to learn more about the COVID-19 Response Fund.
We Are Prepared
We have dedicated Disaster Recovery and Business Continuity Teams in place so that we are always prepared. These groups continue meeting frequently to review Coronavirus (COVID-19) updates from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and state and local authorities to make proactive adjustments to our response plan in real-time.
What We Are Doing
In addition to the actions outlined above, we continue to take precautionary measures at all bank locations including regular sanitization of high touch points, enhanced cleaning protocols, ensuring that our employees have the support they need, and providing regular communications and updates to our employees and our customers.
You Matter More
We are committed to meeting the needs of our employees, customers, and communities and will be responsive with support and assistance as more information becomes available. We will continue to communicate with you to let you know about the steps we take to help mitigate the effects of this unprecedented situation.
As always, your well-being is our number one concern. If you have any questions or needs, please be sure to reach out to our Bangor Support Team at 1.877.226.4671. We are here to help.
President & CEO
Member FDIC | Equal Housing Lender
Bangor Savings Bank is an Equal Opportunity Employer