Bangor Savings Bank Receives J.D. Power's Highest Score for Customer Satisfaction in New England Based on Customer Feedback

Published on : 4/5/2023

Bangor, ME (April 5, 2023): For the eighth time in the last nine years, Bangor Savings Bank has received the highest score in the New England Region in the J.D. Power 2023 U.S. Retail Banking Satisfaction Study of customers’ satisfaction with their primary bank.

Customers rated Bangor Savings Bank as First for Customer Satisfaction with Retail Banking in the New England Region and #1 in all study factors including: Trust; People (Employees); Account offerings; Allowing customer to bank how and when they want (Convenience); Resolving problems or complaints (Problem Resolution); Digital Channels and customers rated Bangor Savings highest for saving time and money (Value).

“This award is a testament to our employees for their commitment to creating meaningful connections with our customers while safeguarding their financial well-being,” said Bob Montgomery-Rice, President and CEO of Bangor Savings Bank. “Customers in the financial services industry associate J.D. Power recipients, like us, with trustworthiness, confidence, and a sense of security. It is an honor to receive this award and we will continue to work hard to earn the trust of our employees, customers, and community every day.”

The J.D. Power U.S. Retail Banking Satisfaction Study measures customer satisfaction across these factors: trust, people, account offerings, convenience, value, digital channels, and problem resolution.

The 2023 study fielded responses from 101,440 retail bank customers of the largest banks in the United States regarding their experiences with their retail banks. J.D. Power surveyed customers from January 2022 through January 2023. National banks are defined as banks with more than $300 billion in domestic deposits, regional banks with $65 billion-$299 billion in domestic deposits, and midsize banks with 45-100 national branches and at least 20 branches within a respective region.

For J.D. Power 2023 award information, visit jdpower.com/awards.
 
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

Media Contact

Jaclyn Fish | Bangor Savings Bank
Bangor Savings Bank, with more than $7 billion in assets, offers retail banking to consumers as well as comprehensive commercial, corporate, payroll administration, merchant services, and small business banking services to businesses. The Bank, founded in 1852, is in its 171st year and currently has more than 65 branches in Maine and New Hampshire and business and/or loan production offices in Maine, New Hampshire, and Massachusetts. Bangor Savings Bank and The Bangor Savings Bank Foundation have invested more than $4 million into the region in the form of sponsorships, grants, and partnership initiatives last year. Bangor Savings Bank is an equal opportunity employer and can be found on the web at bangor.com. Member FDIC | Equal Housing Lender.