What should I do if I suspect fraud on my account?

If you see a transaction you don’t recognize or think someone may have accessed your account, contact us right away at 1.877.226.4671. Our team will help you review your recent activity, secure your accounts, and take any additional steps needed to protect your information. The sooner you reach out, the faster we can help.

How do I set up account alerts?

You can set up alerts through Online Banking or the Bangor Mobile App. Alerts notify you about transactions, logins, balances, and other account activity so you can stay aware of any changes. They’re one of the easiest ways to spot unusual activity early.

Will Bangor Savings Bank ever call me and ask for my PIN, password, account numbers, or one time passcode?

We will never contact you by phone, email, or text asking for your PIN, online banking password, full card number, or a one‑time passcode. If you receive a message requesting this information, it’s a sign of fraud — please ignore it and contact us directly.

What should I do if I accidentally clicked a suspicious link?

If you clicked a link you’re unsure about, start by changing your Online Banking password. Then call us at 1.877.226.4671 so we can check your accounts and help ensure no unauthorized activity has occurred. It’s always better to report concerns early.

How can I tell if a call, email, or text is really from Bangor Savings Bank?

Messages from Bangor Savings Bank will never pressure you, ask for confidential information, or threaten consequences for not responding. If something feels off — the tone, timing, or request — trust your instincts. End the conversation and contact us directly using the number on the back of your card or from our Contact page.

What should I do if my card is lost, stolen, or compromised?

Call 1.877.226.4671 as soon as possible so we can secure your card and account. You can also freeze your card temporarily through our Bangor Mobile App if you’re not sure whether it’s lost or just misplaced. We’ll help you review recent transactions and issue a replacement card quickly.

How do digital wallets help protect my card information?

Digital wallets use tokenization, which replaces your actual card number with a secure digital code during transactions. This means your real information is never shared with merchants. It’s an added layer of security that helps keep your card data private.

What should I do if I think someone is trying to scam me?

You should stop the conversation immediately. Don’t click anything, don’t send money, and don’t share personal information. Scammers often use fear, urgency, or pressure to get people to act without thinking. Contact us and we’ll help you determine whether the message or request was legitimate.