Bangor Savings Bank Pay a Loan Agreement

1. Your Agreement to the Services

I authorize Bangor Savings Bank to activate my Eligible Accounts and Loan Accounts (each as defined below) for use within the Pay a Loan service.

By performing actions within the Pay a Loan service, you agree to be bound by all the terms and conditions of this Pay a Loan Agreement and acknowledge your receipt and understanding of this Pay a Loan Agreement and the disclosures in this Pay a Loan Agreement. A copy of this Pay a Loan Agreement is available for viewing at any time at www.bangor.com/disclosures and will be presented prior to submission of any payments through the Pay a Loan service.

By continuing, you agree to the terms and conditions of this Pay a Loan Agreement as set forth herein. If you do not agree to the terms and conditions of this Pay a Loan Agreement, discontinue further use of the Pay a Loan service.

You agree that any information, disclosures, or notices supplemental to or under this Pay a Loan Agreement or otherwise required to be provided by law or regulation, or any amendments to this Agreement may be sent to you by electronic communication, including by e-mail to you.

2. Description of Pay A Loan Services

Bangor Savings Bank (“BSB”, “Bank”, “we,” “us”, “our”) is pleased to provide Pay a Loan services (“Pay a Loan” or “Pay a Loan Services”) to you. “You” or “I” refers to each authorized signer on a BSB Account (as defined below). Pay a Loan can be accessed through your Bangor Online or Bangor Online for Business access and is used to establish payments on certain loan accounts you hold with us. Your payment options may vary depending on how Pay a Loan is accessed.

This Pay a Loan Agreement (“Pay a Loan Agreement”) contains the terms and conditions upon which we will provide the Pay a Loan Services and governs the use of the Pay a Loan system. You must have at least one Eligible Account (as that term is defined herein) in order to use the Pay a Loan Services. The loan accounts that may be credited via the Pay a Loan Services include only loan accounts maintained with Bangor Savings Bank (each a “Loan Account”). By using the Pay a Loan Services you agree to abide by the terms and conditions of this Pay a Loan Agreement. This Pay a Loan Agreement will be governed by and interpreted in accordance with the laws of the State of Maine. The term “business day” means every day except Saturdays, Sundays, and federal holidays. All times referenced are Eastern Time.

This Pay a Loan Agreement is in addition to your other agreements with the Bank, including, but not limited to, the account agreement governing your BSB Account (“Account Agreement”), the applicable Terms and Conditions of your Account Agreement which also govern each of your BSB Accounts (“Terms and Conditions Disclosure Agreement”), the loan agreement and related loan documents governing your Loan Accounts (“Loan Agreement”), and the Bangor Online Agreement which governs the use of Bangor Online (“Bangor Online Agreement”). If there is a conflict between the terms and conditions of this Pay a Loan Agreement and the terms and conditions of any other agreement between you and Bank, this Pay a Loan Agreement will control solely with respect to the Pay a Loan Services.

3. Loan Accounts; Eligible Accounts

To use the Pay a Loan Services, you must have both an eligible Loan Account and an Eligible Account (listed below).

Loan Account payable through the Pay a Loan Services:

Loans Accounts held at Bangor Savings Bank which are eligible to receive payments

Payments using the Pay a Loan Services may be made from the following eligible accounts:

“BSB Accounts” are open checking or savings accounts held at Bangor Savings Bank for which you are authorized;
“External Accounts” are open checking or savings accounts at other financial institutions for which you are authorized; and
“Debit Card Accounts” are accounts for which you have an authorized debit card.

The BSB Accounts, External Accounts, and Debit Card Accounts are referred to collectively herein as the “Eligible Accounts” and each is referred to as an “Eligible Account.”

4. Benefits of Using Bank Pay A Loan

Through Pay a Loan, you can establish one-time or recurring payments on your eligible Loan Accounts from your home or office, on your personal computer or mobile device. You can use Pay a Loan to:

Establish one-time payments on individual Loan Accounts
Establish recurring payments on individual Loan Accounts
Make payments from Eligible Accounts to your Loan Accounts
Make payments from External Accounts at other financial institutions using routing and account information
Make payments using authorized debit cards for other financial institutions
Cancel payments prior to the scheduled payment date

5. Accessing Pay A Loan

Pay a Loan can be accessed through Bangor Online and Bangor Online for Business. The Bangor Online Agreement contains the terms and conditions for your use of Bangor Online & Bangor Online for Business. We are entitled to act on instructions received from your Pay a Loan access. You are responsible for keeping your password and account data confidential. To the fullest extent allowed by law, you agree to indemnify, defend all claims, and hold Bank harmless from any loss, damages, or expenses, including but not limited to attorney’s fees, caused by your failure to keep your password and account data confidential and secure.

6. Fees; Payment of Fees

By entering a payment request into the Pay a Loan system, you agree that all fees, if any, as displayed on screen at the time of submitting payment are valid and authorized. The fee to make a payment using the Pay a Loan service can also be found on our Common Fee Schedule. You agree to pay promptly all fees and charges, if any, for services provided under this Pay a Loan Agreement and authorize us to charge the Eligible Account that you have designated as the payment account or any other account for the fees.

Other fees, as described in the applicable Bangor Online Agreement or any other agreement with Bank, may apply to additional services accessed or ordered on Bangor Online or Bangor Online for Business. Please note that fees may be assessed and billed separately by your internet service provider or by the financial institution with which you maintain the External Accounts or Debit Card Accounts.

7. New Services

Bangor Savings Bank may, from time to time, introduce new digital banking services. For services that affect the Pay a Loan Services or functionality specific to Pay a Loan, we will update this Agreement to notify you of the existence of these new services. By using these services when they become available, you agree to be bound by the terms contained in this Pay a Loan Agreement to the extent those new services affect the Pay a Loan Services.

8. First Use of Services; Agreement to Terms and Conditions

The first time you make a payment through Pay a Loan, we confirm your agreement to be bound by all the terms and conditions of this Pay a Loan Agreement and acknowledge your receipt and understanding of the disclosures contained herein, as further set forth in Section 1. By continuing to use the Pay a Loan Services, you agree to be bound by the terms contained in this Pay a Loan Agreement.

9. Liability; Indemnification

Except as specifically provided in this Pay a Loan Agreement or as otherwise required by law, you agree that neither we (Bank) nor the service providers will be responsible for any loss, property damage, or bodily injury, whether caused by the equipment, software, or Bank. Bank will not be responsible for any loss, property damage, or bodily injury caused by internet browsers, internet service providers, online service providers, or by an agent or subcontractor of any of the foregoing, nor will we or the service providers be responsible for any direct, indirect, special or consequential, economic or other damages arising in any way out of the installation, use or maintenance of the equipment, software, Bangor Online, Bangor Online for Business, Pay a Loan, internet browser, or access software.

To the fullest extent allowed by law, you will indemnify, defend and hold Bank, its service providers, its affiliates, partners, officers, directors, employees and agents harmless from any and all third-party liabilities, claims, costs, expenses, and damages of any nature (including but not limited to attorney’s fees) arising out of or relating to your use of the Pay a Loan Services, our reliance on the information and/or authorization provided by you under or pursuant to this Pay a Loan Agreement, our provision of the Pay a Loan Services, your failure to report required changes, transmission of incorrect data to Bank, your violation or breach of any of your warranties, representations and/or obligations under this Pay a Loan Agreement or any other agreement between you and the Bank, and/or your breach of applicable laws, rules or regulations. This paragraph shall survive termination of this Pay a Loan Agreement.

10. Hours of Accessibility; Payment Cut-Off Time

You can access Pay a Loan seven days a week, 24 hours a day. However, at certain times, some or all digital banking services, including Pay a Loan, may not be available due to system maintenance.

Payments initiated through Pay a Loan will be posted to your Loan Account the same day. Payments from External Accounts will be reflected on the External Account within 2 business days. Please make sure that your available balance in any Eligible Account is sufficient to accommodate such transaction(s).

You can cancel scheduled Pay a Loan payments using one of the following methods: (i) through your Pay a Loan access by 11:59 PM on the Business Day before the date you have scheduled the next payment; (ii) telephone us at 1.877.226.4671 not later than the close of business on the business day that is immediately before the date your have scheduled your payment; or (iii) send us a written request at Bangor Savings Bank P.O. Box 930, Bangor ME 04402-0930 in time for us to receive your request at least three (3) of our Business Days before the next scheduled payment.

11. Transaction Limitations

BSB Accounts: There are no transaction amount limitations for transactions performed with BSB Accounts.
External Accounts: Limits apply for transactions performed with External Accounts. For limit information, please contact us at 1.877.226.4671.
Debit Card Accounts: Each transaction performed with Debit Card Accounts are limited as follows: Maximum Debit Card Transaction Amount- $2,500.00

These transaction limits may change without warning.

12. Amendments

We reserve the right to amend the charges, fees or other terms described in this Pay a Loan Agreement.

13. Disclosure of Account Information

The Bank will not disclose information you have provided, or that we have obtained about your accounts and the payments you make, except in accordance with the Bank’s Privacy Policy, a copy of which can be found here: https://www.bangor.com/privacy-policy/

14. Questions or Error Correction on Pay a Loan Transactions

In case of questions or errors about payments made using the Pay a Loan Services, you should notify the Bank, either by (i) calling Bangor Support at 1.877.226.4671 or (ii) writing to Bangor Savings Bank, P.O. Box 930 Bangor, Maine 04402-0930, as soon as you identify any errors or discrepancies in your statement or transaction record, or if you need more information about a transaction listed on the statement or transaction record. Refer to the applicable Terms and Conditions Disclosure Agreement, the Loan Agreement, or account statement for error resolution timelines and instructions.

Except as otherwise provided herein, Bangor Savings Bank shall have no liability to you hereunder except for claims arising from Bank’s gross negligence or willful misconduct in connection with our performance (or failure to perform) any of the services under this Pay a Loan Agreement and Bank’s liability to you shall be limited to the lesser of your actual damages or the amount of the payment in question. For the avoidance of doubt, the Bank will not be liable:

If, through no fault of ours, you do not have enough money in your Eligible Account to make a transfer.
If a legal order directs us to prohibit withdrawals from the Eligible Account.
If your Eligible Account has been frozen.
If your Eligible Account is closed.
If you initiate a payment instruction that causes the available balance in your Eligible Account, including any applicable bounce protection limit, to fall below $0, resulting in assessed fees on your Eligible Account and/or the return of the item unpaid.
If you, or anyone you allow, commits any fraud of violates any law or regulation.
If you have not provided us with complete and correct payment information, including without limitation the name, address, account number, and payment amount for the payee on a loan payment.
If you have not properly followed the instructions for using the Pay a Loan Services.
If circumstances beyond our control (including, without limitation, flood, fire, improper transmission or handling of payments by a third party, network outages or similar business interruptions) prevent the transfer, despite reasonable precautions taken by us.
If, through no fault of ours, the loss or damages arising from or relating to the External Accounts or the loss is the result of an action or inaction by the financial institution where you maintain the External Account, Bangor Savings Bank shall not be liable for any error or loss arising out of or relating to your External Account, Debit Card Account, or the other financial institution where said External Account is maintained.

Bangor Savings Bank shall not be responsible for customer errors or negligent use of the Pay a Loan service and will not cover losses due to:

Input errors or misuse of Pay a Loan.
Your negligent handling or sharing of passwords leading to an unauthorized access to your accounts.
Leaving your computer unattended during an online banking session. You must “Exit” to end your session.
Negligent use of your mobile device which results in unauthorized access to your account.
Failure to report known incidents of unauthorized account access or loss of your mobile device within two (2) business days.

15. Other Agreements

In addition to this Pay a Loan Agreement you agree to be bound by and will comply with the requirements of the Account Agreement, the applicable Terms and Conditions Disclosure Agreement, the Loan Agreement, the Bangor Online Agreement, the Bank’s rules and regulations, the rules and regulations of any funds transfer system to which the Bank belongs, and all applicable state and federal laws and regulations. We agree to be bound by them also.

With respect to your External Accounts or Debit Card Accounts, you hereby acknowledge that the terms and conditions under this Pay a Loan Agreement are in addition to the terms and conditions of any agreement you have with the financial institutions where you maintain the External Accounts or Debit Card Accounts. For transactions involving an External Account or Debit Card Account, you are also subject to the requirements of the other financial institution where the External Account or Debit Card Account is maintained. Except as otherwise required by law, you agree that Bank shall have no liability for any losses arising out of or relating to your failure to comply with the requirements of the other financial institutions or your violation of any agreements governing your External Account or Debit Card Account that you have entered into with other financial institution(s).

16. Termination

Bank’s Right to Terminate this Agreement: The Bank may terminate the Pay a Loan Service and this Pay a Loan Agreement, without our paying you any penalty or other expenses, at any time in its sole discretion upon not less than ten (10) calendar days’ prior notice to you. We may terminate the Pay a Loan Service and this Pay a Loan Agreement immediately and without prior notice if: (a) you breach any agreement with us; (b) the confidentiality and/or security of your Loan Accounts or Eligible Accounts, your Bank Online or Mobile+ access information is compromised; (c) we have reason to believe that an unauthorized transaction has taken or may take place involving your BSB Account or the Pay a Loan Service; (d) you become insolvent or the subject of a bankruptcy or dissolution proceeding; (e) you fail generally to pay your debts as they become due; (f) you make any warranty or representation which proves to be false or misleading; (g) you or we close your BSB Account(s) or Loan Accounts; or (h) in our sole discretion, we determine that you have abused the Pay a Loan Service or we believe that you or the Bank will suffer a loss or other damage if this the Pay a Loan Agreement is not terminated.

Your Right to Terminate this Agreement: You may terminate the Pay a Loan Services, with or without cause, by giving ten (10) calendar days prior written notice to us. You must cancel any scheduled payments, if applicable, prior to notifying us that you are discontinuing the Pay a Loan Service. Bank may not be able to halt the processing of any scheduled payments for processing. If you terminate the Pay a Loan Service, you authorize the Bank to continue making transfers you have previously authorized and to continue to charge fees, if applicable, until such time as the Bank has had a reasonable opportunity to act upon your termination notice. Once the Bank has acted upon your termination notice, the Bank will make no further transfers from your Accounts, including any transfers you have previously authorized. If the Bank terminates your use of the Pay a Loan Service (upon your request or otherwise), the Bank reserves the right to make no further transfers from your Eligible Accounts, including any transactions you have previously authorized.

Effect of Termination. Termination of the Pay a Loan Service does not terminate your BSB Accounts, Loan Accounts, or any other account you have with Bank. Your obligations with respect to any BSB Account, Loan Account, or loan with Bank shall survive termination of this Pay a Loan Agreement. If you close an Eligible Account, or if an Eligible Account is no longer linked to your Pay a Loan Service, any unprocessed payments may be canceled.

Additional Remedies; Reinstatement. Bank’s election to terminate this Pay a Loan Agreement is in addition to any and all other remedies that may be available to Bank and will not affect any obligations you may have to Bank. Any reinstatement of the Pay a Loan Service under this Pay a Loan Agreement will be at Bank’s sole discretion and must be agreed upon in writing by an authorized representative of Bank.