Mortgage Error Disputes

Errors or information requests for closed-end mortgages.

If you believe there is an error on your closed-end mortgage account, or if you need more information about a transaction listed on your statement, you must send a qualified written notice of the suspected error or request for information including your name, account number, and a specific question or description of what you believe to be in error and why or the specific information you are requesting, to:

Loan Services Department 
Bangor Savings Bank 
P.O. Box 894 
Bangor, ME 04402-0894

We will acknowledge your written notice within 5 business days of receipt.

We will respond to requests for information on the identity of, address, or relevant contact information for the owner or assignee of your loan within 10 business days of your request. For all other information requests, we will respond within 30 business days.

For errors regarding payoff amounts, we will provide an accurate payoff balance amount within 7 business days of receipt of notice. With the exception1 noted below, we will investigate all other asserted errors and respond within 30 business days of receipt of your notice.

Errors or information requests for other loan or mortgage products.

If you believe there is an error on your loan or mortgage account, other than a closed-end mortgage, please contact Bangor Support for assistance at 1.877.226.4671.