The fastest way to securely identify yourself when you call Bangor Support.
Your voice is as unique as your fingerprint. Our VoiceID feature confirms your identity using the unique characteristics of your voice, reducing the need for you to answer security questions so we can focus on the reason for your call. It’s quick and easy! The next time you call our Bangor Support team, we will ask if you would like us to create your very own voiceprint to identify you on future calls.
Secure 
Easy 
Convenient
Watch this quick video to learn more
Frequently Asked Questions
What is VoiceID?
VoiceID is a security feature we use to verify you over the phone just by the sound of your voice. Just as unique as your fingerprint, your VoiceID is created out of more than 100 different physical and behavioral characteristics of speech such as pitch, tone, cadence, accent, and length of vocal tract.
How does VoiceID work?
As you’re conversing throughout your call with a Bangor Support representative, your VoiceID is created out of more than 100 different physical and behavioral characteristics of speech such as pitch, tone, cadence, accent, and length of vocal tract. We only need 30 seconds of your voice to create your unique voiceprint. The next time you call, we can use your voice to quickly verify it’s you and reduce the need to answer any verification questions.
What are the benefits of using VoiceID?
Your time matters, and we want to be able to help you as quickly and efficiently as possible. VoiceID helps reduce the need to answer verification questions before we can get to the purpose of your call, and provides peace of mind knowing no one can pretend to be you.
How do I start using VoiceID?
The next time you call, we will create your unique voiceprint while we are taking care of the reason for your call. You are not required to participate, but the creation of your VoiceID helps reduce the need to answer verification questions before we can get to the purpose of your call.
Am I eligible to use VoiceID?
VoiceID is currently available to most customers and will continue to expand across additional communication channels with time. Please call Bangor Support at 1.877.226.4671 to learn more about creating your VoiceID today.
Is VoiceID Secure?
Your voice is analyzed and converted into a unique digital representation, referred to as a voiceprint. Your voiceprint, which is just as unique as your fingerprint, is encrypted and stored in a secure database behind a firewall.
What if I am sick or my voice changes?
In general, VoiceID will still work if you are experiencing voice differences from a common cold or slight changes in your voice. In more severe instances, we will verify you using alternative methods.
Why might I still be asked security questions?
There could be instances when we are unable to make a positive verification using VoiceID such as if there is too much background noise, or additional verification is needed based on the nature of your request. Our Bangor Support representative may ask you security questions to protect you and your account(s).