REVIEW & UPDATE CONTACT INFORMATION

What: Make sure your mailing address, phone number, and email address are correct.

Why: Accurate information helps ensure you receive important alerts and transition-related updates.

How: Log in to Bangor Online. From the main menu, navigate to the 'Connect with Us' tab to complete the Contact Info Update Form, if needed.

HOW TO PREPARE

To prepare, complete the following items:

Today

• Make sure your contact information is correct as we will use this information to send important updates
• Ensure you know your current Bangor Online Username as it will be needed for your first log in to the NEW Bangor Online

Prior to Friday, September 4

• IMPORTANT: Beginning Friday, September 4 at 8:00AM EST, access to BillPay will become unavailable
  • NOTE: Payments scheduled for delivery by September 11 will be processed as planned. Payments scheduled for delivery after September 11 will be transitioned to the NEW Bangor Online, with the exception of eBills
• Review current and hidden 'Payees' and delete the 'Payees' that are no longer needed
• Make note of eBills that will no longer arrive, as you will need to make alternative arrangements for payment
• Save 'Payee' information for confirmation that it transitions correctly
• If applicable, take note of any scheduled payments from a business funding account as they will not transition

Prior to Thursday, September 10

• Review and document any Alerts and Notifications you wish to reestablish in the NEW Bangor Online as your current Alerts and Notifications will not transition

• Review Card Management functions (Controls & Alerts, Travel Plans, etc.) and note which ones you will want to create in the NEW Bangor Online

• Historical eStatements: While historical eStatements will transition, we recommend downloading them as it may be up to 60 days before you can access them
• Historical Tax Documents: While the last 3 years of historical tax documents will transition, we recommend downloading them as it may be up to 60 days before you can access them
• If applicable, download and save any historical eStatements and tax documents for business accounts you have access to as they will not be available in the NEW Bangor Online

• Review external accounts (My Other Accounts) and delete any accounts that are no longer needed
• Document any scheduled or recurring external transfers that will need to be reestablished

• Future Dated, Scheduled/Recurring Internal Transfers: While transfers with frequencies of weekly, bi-weekly, twice a month, and monthly will transition, we recommend saving your existing transfers to confirm they transition correctly
• Take note of transfers with scheduled frequencies of once every 3 months, once every 6 months, and annually. These will not transition as they are not available transfer frequencies in the NEW Bangor Online
• Reschedule any internal transfers currently scheduled between September 12 and 13 to take place on either September 11 or 14. No internal transfers will take place between September 12 and 13
• If applicable, take note of transfers involving business accounts as they will not transition

• Review and save any mobile deposit history as it will not transition and will be unavailable after September 11

• Complete a data file backup and final transaction download. Doing so will help ensure access to transaction history after the conversion.

• Inform subusers they will lose access as of 3:00PM EST on September 11, 2026
• Need to know who has access? From the main menu within Bangor Online, navigate to the 'Additional Services' tab and select 'Share Access with Others.'