REVIEW & UPDATE CONTACT INFORMATION

What: Make sure your mailing address, phone number, and email address are correct.

Why: Accurate information helps ensure you receive important alerts and transition-related updates.

How: Log in to Bangor Online. From the main menu, navigate to the 'Connect with Us' tab to complete the Contact Info Update Form, if needed.

HOW TO PREPARE

To prepare, complete the following items prior to July 3, 2026: 

Username

• Ensure you know your current Bangor Online username as it will be needed for your first log in to the NEW Bangor Online

• IMPORTANT: Prior to July 3 — Review your 'Scheduled Payments' in BillPay and adjust ‘Delivery Dates’ as needed to ensure no payments have a 'Delivery Date' between July 13 and July 17
• Review current and hidden 'Payees' and delete the 'Payees' that are no longer needed
• Make note of eBills that will no longer arrive. You will need to make alternative arrangements for payment
• Save 'Payee' information for confirmation that it transitions correctly
• Take note of any scheduled payments from a business funding account as they will not transition

• Review and document any Alerts and Notifications you wish to reestablish in the NEW Bangor Online as your current Alerts and Notifications will not transition

• Review Manage Card functions (Controls & Alerts, Travel Plans, etc.) and note which ones you will want to create in the NEW Bangor Online
• Turn off all current alerts so that you do not receive duplicate alerts once alerts are reestablished in the NEW Bangor Online
• Provision any card(s) via push-to-wallet (if not already done) as that functionality will not be available during the employee test phase

• Historical eStatements: While historical eStatements will transition, we recommend downloading them as it may be up to 60 days before you can access them
• Historical Tax Documents: While the last 3 years of historical tax documents will transition, we recommend downloading them as it may be up to 60 days before you can access them

• Review external accounts (My Other Accounts) and delete any accounts that are no longer needed
• Document any scheduled or recurring external transfers that will need to be re-established

• Future Dated, Scheduled/Recurring Internal Transfers: While transfers with frequencies of weekly, bi-weekly, twice a month, and monthly will transition, we recommend saving your existing transfers to confirm they transition correctly
• Take note of transfers with scheduled frequencies of once every 3 months, once every 6 months, and annually. These will not transition as they are not available transfer frequencies in the NEW Bangor Online
• Reschedule any internal transfers currently scheduled between July 11 and 12 to take place on either July 10 or 13. No internal transfers will take place between July 11 and 12.
• Take note of transfers involving business accounts as they will not transition

• Review and save any mobile deposit history as it will not transition and will be unavailable after July 10

• Complete a data file backup and final transaction download. Doing so will help ensure access to transaction history after the conversion.

• Inform subusers they will lose access as of 6:00PM EST on July 10, 2026