The New Online & Mobile Banking Experience

Frequently Asked Questions (FAQs)

• How do I log in to the NEW Bangor Online on September 14?

  The upgrade to the NEW Bangor Online will be complete on Monday, September 14, 2026 at 8:00AM. Please follow the below steps to log in for the first time. 

  1. Visit bangor.com and select 'Log In' from the top right corner or download the new Bangor Savings Bank mobile app (see below) to get started!
  2. Enter your current Bangor Online Username
  3. Enter the temporary password that you were provided in your Online Banking Conversion Package
  4. Follow the prompts to establish a new password
  5. Click “Get Started” to set up your two-factor authentication (2FA) method
  6. Select which 2FA method you would like to use (Passkey, phone/SMS, authenticator app, security key of Symantec VIP token) and then follow the prompts to setup and verify the method selected
  7. Review and accept the NEW Bangor Online terms and conditions

   

  To access our First-Time Login step-by-step video, visit the “Tutorials & How to Guide” section below.
  
  To Download the NEW Bangor Savings Bank mobile app

  1. Download the Bangor Savings Bank mobile app from App Store^® or Google Play
  2. Open the app and log in:
     • If this is your first time, follow the same prompts as noted above to complete your initial login
     • If you have already completed your first login, simply enter the Username and Password that you previously established
• When will this transition happen?
  Access to the current Bangor Online will be unavailable, and remain unavailable, starting Friday, September 11 at 3:00PM EST. The NEW Bangor Online will be accessible Monday, September 14 at 8:00AM EST.
• Do I need to complete anything to prepare?

  Today

  • Username - Ensure you know your current Bangor Online Username as it will be needed for your first log in to the NEW Bangor Online
  • Contact Information - Make sure your contact information is correct as we will use this information to send important updates
    • Need to make updates? From the main menu within Bangor Online, navigate to the ‘Connect with Us’ tab to complete the Update Contact Info form, if needed

  
  Prior to Friday, September 4

  BillPay

  • Review current and hidden 'Payees' and delete the 'Payees' that are no longer needed
  • Make note of eBills that will no longer arrive. You will need to make alternative arrangements for payment
  • Save 'Payee' information for confirmation that it transitions correctly
  • If applicable, take note of any scheduled payments from a business funding account as they will not transition

  
  Prior to Thursday, September 10

  Alerts & Notifications

  • Review and document any Alerts and Notifications you wish to reestablish in the NEW Bangor Online as your current Alerts and Notifications will not transition

  
  Card Controls & Alerts

  • Review Manage Card functions (Controls & Alerts, Travel Plans, etc.) and note which ones you will want to create in the NEW Bangor Online

  
  Documents & Statements

  • Historical eStatements: While historical eStatements will transition, we recommend downloading them as it may be up to 60 days before you can access them
  • Historical Tax Documents: While the last 3 years of historical tax documents will transition, we recommend downloading them as it may be up to 60 days before you can access them
  • If applicable, download and save any historical eStatements and tax documents for business accounts you have access to as they will not be available in the NEW Bangor Online 

  
  External Transfers

  • Review external accounts (My Other Accounts) and delete any accounts that are no longer needed
  • Document any scheduled or recurring external transfers that will need to be reestablished

  
  Internal Transfers

  • Future Dated, Scheduled/Recurring Internal Transfers: While transfers with frequencies of weekly, bi-weekly, twice a month, and monthly will transition, we recommend saving your existing transfers to confirm they transition correctly
  • Take note of transfers with scheduled frequencies of once every 3 months, once every 6 months, and annually. These will not transition as they are not available transfer frequencies in the NEW Bangor Online
  • Reschedule any internal transfers currently scheduled between September 12 and 13 to take place on either September 11 or 14. No internal transfers will take place between September 12 and 13
  • If applicable, take note of transfers involving business accounts as they will not transition

  
  Mobile Deposit

  • Review and save any mobile deposit history as it will not transition and will be unavailable after September 11

  
  Quicken, QuickBooks, Mint Users

  • Complete a data file backup and final transaction download. Doing so will help ensure access to transaction history after the conversion

  
  Subusers / Shared Access with Others

  • Inform subusers they will lose access as of 3:00PM EST on September 11, 2026
  • Need to know who has access? From the main menu within Bangor Online, navigate to the ‘Additional Services’ tab and select ‘Share Access with Others’

  
  Complete these tasks in Bangor Online

   

• What information will transition to the NEW Bangor Online?

  The following items will transition: 

  • Personal accounts and core user access
  • Bill Payment — Payees, Scheduled Payments from personal funding accounts, BillPay History (6 months)
  • eStatement enrollment
  • Historical eStatements on personal accounts (We recommend downloading copies as it may be up to 60 days before you can access them.)
  • Tax documents on personal accounts from the last 3 years (We recommend downloading copies as it may be up to 60 days before you can access them.)
  • Mobile Deposit enrollment
  • Future Dated, Scheduled / Recurring Internal Transfers with scheduled frequencies of weekly, bi-weekly, twice a month, and monthly
  • External Transfers — Accounts associated with External Transfers
• What information will NOT transition from our current Bangor Online to the NEW Bangor Online?

  The following items will NOT transition, and will need to be reestablished on Monday, September 14, 2026. To help you prepare, please refer to the above FAQ “Do I need to complete anything to prepare?” for key action items to complete prior to September 11, 2026. 

  • Business accounts, if applicable
  • Alerts and Notifications
  • Subusers / Shared Access with Others
  • Bill Payment — Scheduled payments from a business funding account, eBill Enrollment, eBill Auto Payments
  • Historical eStatements and tax documents on business accounts, if applicable
  • Future Dated, Scheduled / Recurring Internal Transfers with scheduled frequencies of once every 3 months, once every 6 months, and annually
  • Future Dated, Scheduled/Recurring Internal Transfers involving business accounts, if applicable
  • External Transfers — Future Dated, Scheduled / Recurring External Transfers
  • Card Controls & Alerts — Enrollment and Preferences
  • Mobile Deposit History
  • Intuit Product Connections
  • Budgeting and Money Management Tools
  • Connections to third-party apps and services
• Will the current Bangor Online still be accessible after Monday, September 14, 2026?
  Access to the current Bangor Online and mobile app will become unavailable and will remain unavailable starting at 3pm EST on September 11. You will begin using the NEW Bangor Online and the NEW Bangor Savings Bank mobile app starting at 8am EST on September 14.
• Is there a new link to log in to my online banking?
  When the upgrade to Bangor Online is complete on Monday, September 14, 2026 at 8:00AM, you will begin using a new link to log in to the NEW Bangor Online.
• What do I need to complete once I’ve logged into the NEW Bangor Online?

  Once you have successfully logged into the NEW Bangor Online, please complete the following items, as applicable, to ensure your online banking services are reestablished correctly. If anything appears incorrect, contact our Bangor Support team at 1.877.226.4671 for assistance. 

  
  
  • Review Your Details: Review your personal information (Name, Address, Contact Info) under your profile to ensure everything is accurate
  • Confirm Your Accounts: Review your accounts and account information to ensure everything transitioned correctly
  • Confirm Your Bill Payment: Review your Billers, Scheduled Payments, and History to ensure everything has transitioned correctly
    • Reminders: 
      • Auto payments attached to eBills will not transfer and alternate arrangements for payment should be made such as setting them up as a Biller
      • If applicable, any payments from a business funding account did not transition
    • NOTE: Some Billers may have converted without an address and need to be verified before a payment will be sent
  • Review Your Scheduled Bill Payments: Scheduled Bill Payments that are sent electronically will be debited from your payment account after 5:00PM EST the business day before your scheduled delivery date. Review your scheduled payments and make adjustments to accommodate this change if necessary
  • Confirm Internal Transfers: Review your Future Dated, Scheduled / Recurring Internal Transfers to ensure everything transitioned correctly
    • Reminders:
      • Transfers with frequencies of once every 3 months, once every 6 months, and annually are not available in the NEW Bangor Online
      • If applicable, transfers involving business accounts did not transition
  • Review External Transfers: Reestablish transfer instructions for Scheduled / Recurring Transfers
  • Set Up Your Alerts and Notifications: Alerts and notification settings will not transfer. Be sure to reestablish them to continue receiving updates
  • Manage Cards: Connect to Card Controls & Alerts to be able to manage your Bangor Savings Bank Debit Mastercard^® Card(s) and everblue^® Credit Card(s)
  • Reconnect Third-Party Apps: If you use apps or services that connect to your Bangor Online accounts, reestablish those connections to continue sharing account information and receiving updates
  • Make Your Dashboard Work for You: Personalize your ‘My Dashboard’ to quickly access what matters most. For a step-by-step guides to tailor your dashboard, refer to the video and guide in the "Tutorials & How To Guide" section below
  • Connect Your Banking to Intuit: Sync your accounts with Intuit products. For step-by-step guides, refer to the guide in the "Tutorials & How To Guide" section below to get started
• How do I use mobile banking?

  To begin using the NEW Bangor Savings Bank mobile app, follow the instructions below. 

  1. Download the Bangor Savings Bank mobile app from App Store^® or Google Play
  2. Open the app and log in:
     • If this is your first time, follow the same prompts as noted above to complete your initial login
     • If you have already completed your first login, simply enter the Username and Password that you previously established
• When are funds withdrawn from a customer’s account for an electronic bill payment?
  Electronic bill payments are withdrawn from the payment account after 5:00 PM EST on the business day before the scheduled delivery date. 
  For example, if the payment is scheduled to be delivered on Tuesday, the funds will typically be withdrawn after 5:00 PM EST on Monday.
  
  Note: This is slightly different from the former Bangor Online BillPay experience, where electronic payments were withdrawn on the scheduled payment date itself.
• What happens if a customer doesn’t have enough money to cover a scheduled electronic bill payment?
  Electronic bill payments require sufficient available funds when the payment is processed, which occurs after 5:00 PM EST on the business day before the scheduled delivery date. If sufficient funds are not available at that time, the payment will be canceled, and the customer will be notified by email.
• What happens if a customer doesn’t have enough money to cover a scheduled transfer?
  If funds are not maintained in the account to cover future dated, scheduled/recurring transfers, the account may become overdrawn, and the customer is responsible for all fees associated with that transaction.
  
  Note: This is different from the former Bangor Online transfer experience, when if the funds were not available, the transfer would not occur.
• Who can I call for support?
  If you have questions or need help navigating the new system, please contact our dedicated Bangor Support team at 1.877.226.4671.