A New Online & Mobile Banking Experience for Your Business

Frequently Asked Questions (FAQs)

• How do I log in to Bangor Online for Business?

  The upgrade to Bangor Online for Business will be complete Monday, August 10, 2026 at 8:00AM. Please follow the below steps to log in for the first time. 

  1. Visit Bangor.com. Navigate to the “Log In” menu and select NEW Bangor Online for Business under Additional Logins
  2. Enter your current Treasury Online User ID in the Username field
  3. Enter the temporary password that you were provided in your Online Banking Conversion Package
  4. Follow the prompts to establish a new password
  5. Click "Get Started" to select and then set up and verify your login level Two-Factor Authentication (2FA)
  6. Select which 2FA method you would like to use (Passkey, phone/SMS, authenticator app, security key or Symantec VIP token) and then follow the prompts to setup and verify the method selected
  7. Review and accept the new online banking terms and conditions
• When will this transition happen?
  The transition to Bangor Online for Business begins at 6pm EST on Thursday, August 6th. Access to Treasury Online will be unavailable, and remain unavailable, starting Friday, August 7 at 4:00PM EST. Access to Bangor Online for Business will be available starting at 8:00AM EST on Monday. August 10th.
• Do I need to complete anything to prepare?

  To prepare, complete the following items prior to August 7, 2026:  

  • Take note of your current Treasury Online User ID. You will need it to log in to Bangor Online for Business for the first time.
  • Document Company information including your Users, User Permissions, Contact Information and Account Nicknames to confirm they transition correctly.
  • While historical eStatements and tax documents will transition, we recommend downloading them as it may take up to 60 days before you can access them.

  Please Note:  While eStatement enrollment will transition, it may be up to 60 days before you can access them. During this interim period, statements may be generated and mailed via USPS.

  • Document the future date of scheduled/recurring internal transfers to confirm they transition correctly.
  • Take note of your scheduled reoccurring ACH transactions to re-initiate within Bangor Online for Business.
  • Take note of all wire origination information. Wire origination within Bangor Online for Business is targeted for late Fall 2026. During this transition period, all wires must be originated by visiting a branch or using the call-in wire service per your agreement.

  
  Complete these tasks in Treasury Online

• Why do I need to review and clean up my ACH Payee Directory prior to August 6?
  We recommend reviewing your ACH Payee Directory before August 6, 2026, to confirm each payee is categorized correctly as an Employee, Business, or Individual and to remove any payees you no longer use.
  
  Active ACH payees and their account information will transfer to Bangor Online for Business, but ACH payment history will not. If you would like to retain historical ACH payment information, please save or export it before the transition.
• What information will transition over from Treasury Online to Bangor Online for Business?

  The following items will transition to Bangor Online for Business: 

  • Your Company information including your Users, User Permissions, Contact Information, and Account Nicknames
  • Access to view and manage your accounts
  • Account transaction history from the last 90 days
  • Online services¹: ACH Origination and ACH Positive Pay
  • Future Dated, Scheduled/Recurring Internal Transfers
  • ACH Origination Batch History
  • eStatement enrollment²
  • Historical eStatements (We recommend downloading them as it may be up to 60 days before you can access them.)
  • Tax documents from the last 3 years (We recommend downloading them as it may be up to 60 days before you can access them.)
• What information will NOT transition over from Treasury Online to Bangor Online for Business?

  The following items will not carry over to Bangor Online for Business and, if applicable, will need to be set up again starting August 10, 2026. To help you prepare, please refer to the above FAQ, “Do I need to complete anything to prepare?” and complete prior to August 7. 

  • Your password will not transition
  • ACH Templates and Recipients List³
  • Recurring ACH payments
  • Wire Origination Services— COMING SOON, late Fall 2026!
• Will Treasury Online still be accessible after Monday, August 10, 2026?
  Access to Treasury Online will be unavailable, and remain unavailable, starting Friday, August 7 at 4:00PM.
• Is there a new link to log in to my online banking?
  When the upgrade to Bangor Online for Business is complete on Monday, August 10, 2026 at 8:00AM, you will begin using a new link to log in to Bangor Online for Business.
• What do I need to complete once I’ve logged into Bangor Online for Business?

  Once you have successfully logged into Bangor Online for Business, please complete the following items, as applicable, to ensure your online banking services are reestablished correctly.
  
  If anything appears incorrect, contact our Bangor Support Team at 1.877.226.4671 for assistance.

  • Review Your Details: Review your Company and User information to ensure everything is accurate.
  • Confirm Your Accounts: Review your accounts and account information to ensure everything transitioned correctly.
  • Review Your Online Services (if applicable)¹: Review your online services, such as eStatements, ACH Origination, and ACH Positive Pay, to confirm all services you previously accessed through Treasury Online have transitioned successfully to Bangor Online for Business.
  • Verify Scheduled Internal Transfers: Review future dated, scheduled or recurring internal transfers to confirm they transitioned correctly. This ensures your funds move as expected following conversion.
  • ACH Positive Pay: If enrolled in ACH Positive Pay, navigate to ACH Positive Pay and verify your connection.
  • Recurring ACH Payments: If you originate recurring ACH payments, set up your scheduled ACH origination transactions using your ACH batch history or create as new transactions. Visit the Resource Center for a step-by-step guide on how to generate ACH transactions.
  • Set Up Alerts: Set up your alerts and notifications to stay informed about important account activity and help manage your finances with confidence.
  • NEW! BillPay: Enroll and set up BillPay to conveniently manage, schedule, and track your payments all in one place.
  • Make Your Dashboard Work for You: Personalize your ‘Dashboard’ to quickly access what matters most. Visit the Resource Center for a step-by-step guide to tailor your dashboard.
  • NEW! Connect Your Banking to Intuit—Fast, Secure, and Seamless: Sync your business accounts with QuickBooks and other Intuit products. Visit the Resource Center for step-by-step guides to get started.
• How do I use mobile banking?

  On September 14 at 8:00AM, you can download the Bangor Savings Bank mobile app and log in using the steps below.

  1. Download the Bangor Savings Bank mobile app from App Store^® or Google Play
  2. Log in using your Username and Password you established for online banking
• Who can I call for support?
  If you have questions or need help navigating the new system, please contact our Bangor Support team at 1.877.226.4671.