New Debit Card Enhancements
&
Self-Service Features
We have recently added several enhancements and self-service features to your Bangor Debit Mastercard® that will make your experience more convenient and secure.
Enhanced Fraud Protection
If we detect unauthorized debit card activity or suspected fraud, you will now be alerted via an
automated email, text, or phone call from us to verify a transaction.
If a transaction is deemed suspicious on your card, an automated email will be sent first requesting you to call our new fraud service company. If no response is received, an automated text will be sent, followed up with a phone call. Should you run into any issues our Bangor Support team is available 7 days a week to answer your questions.
Card Activation Experience
As of May 18, 2020, the number to call to activate your debit card and select your PIN has changed. If you received a debit card that you have not yet activated prior to May 18, 2020 please use the new number:
1.800.992.3808.
To activate your card call
1.800.992.3808 and select your PIN if receiving a NEW card or use your existing PIN if
you received a renewal card.
After-Hours Lost, Stolen, or Fraudulent Transactions Process
Should you lose your debit card, have it stolen, or suspect fraudulent transactions after hours, we have a new number with a dedicated team available to assist you at
1.833.337.6075.
Cardholder Support Updates
As a new self-service feature, to update or change your PIN you can now call
1.800.992.3808. You will be asked a series of prompts for authentication and then be able to update or change your PIN. Our Bangor Support team will no longer be processing PIN changes on behalf of cardholders.
More ways to pay and better security with tap and chip card technology.
Convenient
Accepted at millions of merchant locations and 24-hour banking at ATMs worldwide.
Innovative
Tap and chip card technology. You can pay by:
- TAP. Hold your card close to the card reader. Authorize as prompted.
- INSERT. Place your card with the chip face-up into the card reader. Wait, authorize, and remove.
- SWIPE. Swipe your card through the reader and authorize.
You can also link your card to your mobile wallet—compatible with Apple Pay, Google Pay, and Samsung Pay!
Safer and More Secure
Mastercard® Zero Liability* protects you from paying for unauthorized purchases* on your card.
Mastercard® Identity Check leverages the new industry 3D Secure standards for helping to protect payments and online transactions.
Rewarding
Unique cash discount debit rewards program
Purchase Rewards, which saves you money on the things you already buy.
Platinum Bangor Debit Mastercard®
All of our
Benefit Plus® Checking customers automatically qualify for our Platinum Bangor Debit Mastercard®.